What is E-Giving?
E-giving is an online program which allows you to make contributions to Bartlett Hills Baptist Church without writing checks.
Why do we give to the church?
Each man should give what he has decided in his heart to give, not reluctantly or under compulsion, for God loves a cheerful giver. 2 Corinthians 9:7
How does the church use the money I give?
The money given to Bartlett Hills is used to fund our many ministries and the maintenance of our church facility. Money can also be given to Together We Grow (TWG), which is a designated fund that is used to pay the mortgage on our facility. We also offer opportunities to give to special mission funds such as Lottie Moon and Annie Armstrong.
How does E-Giving work?
One of two ways: 1. You will log into the Bartlett Hills E-Giving page, and make your contribution with your debit card or credit card or… 2. You will choose ACH transactions to make donations with your checking or savings account. Once you authorize the transfer, your specified contributions can be taken out one time, or on a regular basis as you choose. The contribution is transferred directly from your checking or savings account to the church’s account.
When will my contribution be deducted from my account?
Within 24 hours for debit card or credit card transactions; 72 hours for ACH (checking or savings account donations). If you choose to give on a regular monthly basis automatically, you can designate when the donation should be processed.
Is E-Giving risky?
Electronic giving is less risky than check contributions. E-Giving cannot be lost, stolen or destroyed in the mail. You may choose in your profile to turn off account number save. With this option, you will have to enter your account number each time a transaction is made, but it will never automatically show on the page.
Does E-Giving cost extra?
E-Giving costs you nothing. Bartlett Hills pays a small interest and/or transaction fee. Debit cards cost the church more than savings or checking account transfers (ACH). Because of this, you may choose to give ACH to save additional costs. In addition, the charges are transaction based, so if you can contribute once per month instead of weekly, again, it saves the church money.
Can I put amounts into different funds & special offerings, or have funds withdrawn at different times?
Yes, you can set up to contribute to different funds at different frequencies; HOWEVER, you will have to do each one separately. There is no way to split a single transaction into different amounts and frequencies. When you have completed giving to one fund, simply go back in to complete another. You will receive separate receipts for each transaction.
Can I get a receipt, and will I receive a statement of everything I give online?
You will receive a statement from Bartlett Hills with all your donation information (online and in person), however, you may print out a statement from the E-Giving page for all transactions that were made online through E-Giving, using the time period you designate. This can be used for tax purposes.
Can I review all of my donations online, including what I gave at church?
No. The only transactions you can view online are the ones that were completed online. Please contact Karyn Allen in the church office at 901-386-9763 for complete contribution information.
Can anyone who works at the church see my account info?
No. No one at the church has access to your bank account and debit card numbers. Only a couple of employees at the E-Giving service have access to this information.
What if I forget my username or password?
If you forget your password, click on the “forgot password” link. You can then enter your username, and your password will be emailed to the email address you registered with. If you have forgotten your username, click on the appropriate link. This will bring up an email message that goes straight to your organization. Let them know you have forgotten your username, and give them information with which to identify you with. You will receive an email message back with your username, or a request for more information in order to verify your identity. Please allow 2 business days for username retrieval. You may also email E-Giving at firstname.lastname@example.org.
Without a cancelled check, how can I prove I made a donation?
You have the option of printing or saving either the payment acknowledgement page, or the emailed acknowledgements. In addition, your debit card or bank statement shows an itemized list of electronic transfers. Bartlett Hills also has proof of your donation.
What if I change bank accounts, or get a new debit/credit card?
Update the information at the E-Giving page under the section “member profile”. If you have set up recurring transactions and you do not update your account information, you may be deactivated until you update your info. This is to prevent your account from being declined repeatedly.
What if I try E-Giving and don’t like it?
You can cancel your automatic deductions anytime on the E-Giving page.
What if I only want to give on a monthly, quarterly, or annual basis?
You can choose these frequencies on your own when completing your E-Giving info on the page. You also have the option to have your automatic deductions run for only a certain period of time.
The computer won’t let me make a donation through my bank account... is the only option for debit/credit cards?
Go to the main menu, and choose “View the Authorization Agreement.” Read the agreement and check the box to agree. Once that is done, you will have access to the bank ACH donation area. You may need to log out and log back in for this to take effect. Your bank may also have limited the ways you can donate. Not only do they have the option to allow credit/debit and/or savings checking accounts, they also choose which credit/debit cards are usable.